Shipping policy

We care about our customers and your satisfaction is the most important part of what we do. Unexpected issues are part of life, and when they happen, we will work with you to the best of our ability to help successfully resolve issues so you can get back to beading!

When do you ship?

• Most orders ship within 1 - 2 business days. During busy periods, processing may take extra processing time. 

Where do you ship?

• Currently we ship within Canada and to the United States.

Shipping Times:

• Shipping times vary based on your location and unexpected weather events, especially during winter months for many locations.
• Once your order is packaged, and the shipping label is created, an email with tracking information will be sent automatically to the email address you provided. Please check your spam folder as well, as sometimes notifications can be reported as spam.
• If you realize later that you did not provide an email at checkout, you can email us at indigenousjewelry@gmail.com to request the tracking number. 

Delayed Packages:

We will not issue a refund or replacement package because initial packages are taking longer to arrive. Courier delays are out of our control and can occur due to several factors. If your package is delayed, please contact the shipping agent for information.

Loss Packages Caused by Shipping Courier (Transit Loss)

Did you know that approx. 15%-20% of packages experience some issue with delivery? The most common cause is incorrect or incomplete address information. We make every effort to scan addressees for possible issues before sending, but cannot take responsibility for how customer's addresses are entered on the order. Please ensure your address is entered correctly & completely at time of purchase!

If your parcel is lost, not showing timely/progressive tracking updates, or states it is return to sender, please follow these steps:

1. Contact Us Immediately: If you believe your parcel is lost, contact our customer service team immediately upon noticing the delay or non-delivery. Please provide your full mailing address and any relevant tracking information and details of the non-delivery.
2. Contact the shipping agent immediately: It is inconvenient, but as the package receiver, you are in the best position to speak to the shipping agent regarding your package, and may have a chance to still receive it depending on the issue & where it is in the system.

3. Inform us of the package status: After you provide us with your full mailing address and have received information regarding the shipping agent's instructions, contact us with the information so we can confirm the best solution to the situation (see below for common issues and actions available):

• Returned packages due to incorrect address provided at time of order:
  
  • Once the package has been successfully returned to Indigenous Jewelry Supplies, you can choose a replacement or refund:
    • have us send a replacement order (some products may be out of stock). Additional shipping & tariff (United States orders) costs will be the customers responsibility. 
    • have us process a refund. Shipping costs will not be returned for orders that involve customer error in entering their address correctly or completely. 

• Returned packages due to shipping agent error:

  • Once the package has been successfully returned to Indigenous Jewelry Supplies, you can choose a replacement or refund:
    • have us send a replacement order (some products may be out of stock). Additional shipping & tariff (United States orders) costs will be paid by us. 
    • have us process a refund. Shipping costs will be returned for shipping agent errors.

• Lost packages due to incorrect address provided at time of order: 
  • We will initiate a claim with the postal service: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post/USPS) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
  • Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, you can choose to:
    • have us send a replacement order (some products may be out of stock). Additional shipping & tariff (United States orders) costs will be the customers responsibility. 
    • have us process a refund. Shipping costs will not be returned for orders that involved customer error in entering their address correctly or completely. 

Damages and issues
Please inspect your order upon reception and contact us immediately with a picture if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Questions or concerns with our policy?

Contact us at indigenousjewelry@gmail.com before placing your order. We are happy to discuss with you!